Aspiring IT and Cyber Security Professional

Obsessed with Tech!

Hello, I am Miguel Segarra. Welcome to my professional website, where you can explore my work history, certifications, projects, and educational background. With a strong foundation in cybersecurity and a commitment to continuous learning, I aim to leverage my skills in innovative and impactful ways. Feel free to explore and learn more about my journey and how I can contribute to your team.

What I’m working on

osTicket - Ticket Lifecycle: Intake Through Resolution

Projects

Network Security Groups (NSGs) and Inspecting Traffic Between Azure Virtual Machines

On-premises Active Directory Deployed in the Cloud (Azure)

osTicket - Prerequisites and Installation

osTicket - Post-Install Configuration

Experience

Gamestop, Keyholder

Gamestop, Keyholder
Queens, NY | October, 2017 - June, 2018

Provided customer support and troubleshooting for gaming consoles, software, and hardware issues, ensuring a smooth user experience.
Assisted customers in identifying the right products based on their needs, demonstrating strong communication and problem-solving skills.
Used point-of-sale (POS) systems to process transactions, manage inventory, and handle returns, gaining experience with technical systems and software.
Resolved customer complaints and technical issues, staying patient and professional in high-pressure situations.
Trained new employees on store procedures, sales techniques, and customer engagement, showcasing leadership and teamwork

Intergen Health, Home Health Aid

,
| February, 2018 - January, 2025

Provided one-on-one support, demonstrating strong communication and problem-solving skills to assist patients with daily needs.
Documented patient information with attention to detail, ensuring accurate records—similar to IT documentation and ticketing.
Adapted to urgent situations and troubleshooting issues in real-time, showcasing critical thinking and quick decision-making.
Used electronic health records (EHR) and scheduling systems, gaining experience with technical systems and data entry.
Educated patients and families on healthcare procedures, developing the ability to explain complex information clearly—a crucial skill for IT support.
Maintained confidentiality and followed HIPAA compliance, emphasizing an understanding of data privacy and security protocols relevant to IT.

Department of Education, Paraprofessional

Department of Education, Paraprofessional
New York City, NY | November, 2021 - June, 2023

Delivered exceptional customer service by resolving technical issues and providing support to students, staff, and faculty, ensuring clear and effective communication throughout the process.
Collaborated with IT teams to troubleshoot hardware, software, and network issues, documenting and escalating problems to ensure timely resolution.
Trained and supported non-technical users on educational technology tools and digital security best practices, simplifying complex concepts for diverse audiences.
Maintained strict confidentiality and data privacy standards when handling sensitive information, adhering to organizational security protocols.
Demonstrated strong problem-solving and interpersonal skills while managing multiple priorities in a fast-paced environment

Certifications

Google Cybersecurity Professional Certificate

Badges & Skills

Skills on my Resume

Education

Queensborough Community College

August, 2017 - December, 2018

Undergraduate Coursework in Liberal Arts and Computer Science

Richmond Hill High School

Richmond Hill, NY September, 2012 - June, 2016

Diploma